1. Eligibility for Refunds

You may request a refund if:

• Your device could not be activated due to a technical issue on our end, and the issue could not be resolved within a reasonable time; or
• You were charged in error or duplicate (e.g. accidental double payment).

Refund requests must be submitted within 7 days of purchase to be eligible for review.

2. Non-Refundable Situations

Refunds are generally not available in the following cases:

• The device was successfully activated and the service functioned as described;
• The application files you attempted to install were incompatible, corrupted, or not provided by you correctly;
• You changed your mind after successful activation;
• The account was suspended or terminated due to a violation of our Terms of Service;
• Revoke protection has already been used to restore access during the covered period.

3. How to Request a Refund

To request a refund, contact us with your order details (email used at checkout, date of purchase, and device information):

• Email: support@diyorde.store
• Telegram: @diyordestore

We will review your request and respond within 2–3 business days.

4. Refund Processing

Approved refunds are issued through our payment provider (Stripe, or the local payment system used at checkout) to the original payment method. Processing times vary depending on your payment provider and bank, and may take 5–10 business days to appear on your statement.

5. Subscription Cancellation

DIYORDE plans provide 365 days of activation access per registered device and do not auto-renew unless explicitly stated at checkout. If auto-renewal is enabled for your plan, you may cancel future renewals at any time by contacting support before the renewal date. Cancelling a renewal does not entitle you to a refund for the current active period.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page.